Affliate/ Loyalty 

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E-Sourcing Policy

All items with a price over US$25 or equivalent, requires a 75% deposit to proceed with your order- if applicable.

Prohibited Items
Banned substances
Perishable item

1. We take no responsibility for any item that is defective, the wrong item shipped or force majeure.
2. All warranties and returns are determined by the Vendor or Manufacturer.

Return & Refund- Conditions Apply!
1. We are transparent to assist clients with a return, compensation or refund.
2. We will negotiate with the Vendor or Manufacturer on your behalf for return and refund if it deems necessary.
3. You are responsible for all returning fees.
4. All refunds or compensation will be sent back to the original payment method when a claim is settled.

1. Shipping costs are non-refundable unless stated otherwise by a Vendor or Manufacturer.
2. The buyer agrees to pay for the cost of re-shipment for unsuccessful delivery or wrong address.  

Delivery Policy
  1. An ID is required when collecting packages
  2. Please check that the status of your Packages are "Available for Pickup/Delivery" on your Dashboard before requesting delivery.
  3. Whenever you make a delivery request, all available packages on your account will be sent.
  4. Please ensure you put the total weight of your packages that are available. You can find the weight of your packages by login on and navigate to "Packages".
  5. Packages will be held until full payment is confirmed.
  6. uploaded payment receipts must always show the amount paid, the date & the account paid to.
  7. B.I.Shipping will not be held accountable for packages delivered to any external party authorised by the account holder ("You") and any incorrect information provided for delivery.
  8. Please note that you cannot cancel a delivery request after your package (s) has been picked up or drop off for delivery via a third-party courier service.

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Terms & Conditions

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