We are currently operating strictly on a delivery basis islandwide. There is no physical store for clients to walk into. However, we also have pre-planned pickup points strewn across the island (e.g., Tara branches and Knutsford Express branches). 1. An ID is required when collecting packages. 2. Please check that the status of your packages is "Available for Pickup/Delivery" on your dashboard before requesting delivery. 3. Whenever you make a delivery request, all available packages on your account will be sent. 4. Please ensure you include the total weight of your packages that are available. You can find the weight of your packages by logging in and navigating to "Packages." 5. We do not facilitate cash on delivery (COD) for transactions over JM $5000.00. 6. Packages will be held until full payment is confirmed. 7. Uploaded payment receipts must always show the amount paid, the date, and the account paid to. 8. B.I.Shipping will not be held accountable for packages delivered to any external party authorized by the account holder ("You") and any incorrect information provided for delivery. 9. Please note that you cannot cancel a delivery request after your package(s) has been picked up or dropped off for delivery via a third-party courier service. 10. Delivery times are estimated and aren't guaranteed; we will not be able to reimburse delivery costs for packages that miss the estimated delivery date. 11. We are not liable for any damages or losses caused by delays. 12. Delivery is to one (1) location per shipment or account and cannot be split. 13. We do NOT turn off into volatile areas and narrow lanes for safety precautions within city limits. If you live in a remote area, please feel free to contact us to confirm if deliveries are done in your area. 14. If no one is at the address and you’re not available via phone or present when delivery is attempted, we will contact you on the number via WhatsApp or send you an email using the contact details on file. We’ll make one (1) delivery attempt. If the delivery attempt is unsuccessful: I. Your package will be sent back to the local storage for a reschedule of delivery or drop-off at one of our remote locations, which is owned and operated by a third party. Delivery can be rescheduled at a time and date convenient to you, at a cost. II. Re-routing or change of address fees may apply. 15. A storage fee of $100 per day will apply after 7 days. 16. To avoid disturbing you and your neighbors, the driver will NOT knock on doors or blow horns but will contact you directly for delivery only between the hours of 10:00 a.m. and 6:00 p.m. The driver will contact you 5–10 minutes before arriving; please be ready outside to receive your package as the driver will leave within 5 minutes after arriving.
