We strive to provide exceptional service and ensure the safe and timely delivery of your packages and cargo. This policy outlines our refund practices for various situations. Refundable Services 1. Loss or Damage: If your package/cargo is lost or damaged while in our direct possession, we will issue a full or partial refund for the value of the damaged goods, based on the severity of the damage and upon presentation of clear proof (pictures, documentation, etc.). 2. Merchant-Issued Credits: If we act as your purchasing agent and the merchant issues a refund for a defective item, we will pass on that refund amount to you in your preferred manner. You can choose to receive it via: 1. Direct deposit to your bank account 2. Credit to your B.I.Shipping account for future use Carrier Delays or Issues We are not responsible for delays or issues caused by the carrier we partner with. However, we will work diligently with the carrier to resolve the issue and may be able to recover some costs associated with the delay based on the carrier's policy. Non-Refundable Services 1. Freight Charges: Freight charges are non-refundable. 2. Customs Fees & Duties: These government-imposed charges are not part of our service fees and are non-refundable. 3. Insurance: Premiums paid for cargo insurance are non-refundable. 4. Storage Fees: Any storage charges incurred due to delays beyond our control are not refundable. Requesting a Refund To request a refund, please contact us by email at [email protected]. Be sure to include your account number, shipment reference number, and a detailed explanation of why you are requesting a refund, including any necessary proof for loss or damage. Processing Time Once we receive your refund request, we will review it within 30 business days. If your request is approved, you will receive a refund within 10 business days to the chosen payout method. We Recommend Carefully review the value of your goods before shipment and consider purchasing additional insurance for valuable items. When placing orders with merchants, familiarize yourself with their return and refund policies. Communicate any concerns or questions regarding your shipment promptly. If you have any further questions, please don't hesitate to contact us.
